Textline to UseDesk
migration service

Smooth , no special skill set or coding required. A complete Textline to UseDesk data migration tool.

More details

Your best tool for Textline to UseDesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose customer info you need to move and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the target system and observe the magic happening.
Record structure maintenance
Move your help desk info in full to make sure that no ticket has lost vital customer support details.
Automated migration

Worried that you’ll need advanced skills to migrate your customer service data? Worry not as we made sure that our tool simple to use as it can possibly be.

Link the help desks, choose data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is paramount

Information is everything which is why we created a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You control the process

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to pick what goes where, when it goes, and how.

Our software took customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Good service first

Except providing great customer service, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Textline to UseDesk

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right destinations in UseDesk.

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When migrating your data from Textline to UseDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to UseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to UseDesk work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Textline to UseDesk.

  • Connect Textline

    Fill out the form with required credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to UseDesk everything

    Once everything's validated, determine a quiet time with the least load on the support staff and begin migrating from Textline to UseDesk.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your UseDesk import

Our staff would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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