Textline to Trakdesk
migration service

Trouble-free, no special know how or coding required. A complete Textline to Trakdesk data migration software.

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The best Textline to Trakdesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on customer info you need to move and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just choose what data will go to the new platform and observe the magic happening.
Data structure maintenance
Transfer your help desk records in full to make certain that no ticket has lost vital customer service details.
Effortless process

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just attach your source and target, choose what you need to migrate and allow the Migration Wizard deal with the rest for you.

Data maintenance

Your information migrates completeand we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our team members have see your passwords or records.

You can be sure that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it will be possible to pick the data arrangement, when it goes, and in what order.

Our developers considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we strive to propose the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Textline to Trakdesk

Castle gates

Strong safety of your information

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields, thus letting you ensure that the records end up in the right destinations in Trakdesk.

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Sustained connection between object and people

When migrating your records from Textline to Trakdesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Textline to Trakdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Textline to Trakdesk work

  • Get ready

    Register and go to our migration tool.

  • Connect Textline

    Pick and connect your Textline support desk with HDM.

  • Grant access to your Trakdesk account.

  • Outline your needs

    Let us know exactly what aspects of your migration you wish to tweak

  • Have your needs estimated

    We will investigate your case and get back to you with a price range and a scope of work.

  • Migrate from Textline to Trakdesk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Trakdesk import

Our team would be more than happy to perform a personalized migration if you have particular demands.
Get a price estimation

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