Textline to Simple IT Helpdesk
migration service

Effortless , no special expertise or coding required. A complete Textline to Simple IT Helpdesk data migration instrument.

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Your best tool for Textline to Simple IT Helpdesk data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Simply choose customer info you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and observe the magic happening.
Record completion
Transfer your help desk info in full to make sure that no ticket is missing essential customer support details.
Simple and easy process

No need to worry about coding or constantly watch each piece of info moved.

Just attach both platforms, tick what you need to migrate and let the system deal with the rest for you.

From sender information to phone number connection, all you records will keep their previous connections untouched.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive how you expected.

Security is paramount

Information is everything which is why we created a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You control the process

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as a priority and made sure that you will be able to use the system to its fullest.

Good service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from Textline to Simple IT Helpdesk

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in Simple IT Helpdesk.

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Sustained connectivity between object and people

When migrating your data from Textline to Simple IT Helpdesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to Simple IT Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to Simple IT Helpdesk work

  • Prepare

    Sign-up and go to our migration tool.

  • Opt and link your Textline support desk with HDM.

  • Give access to your Simple IT Helpdesk account.

  • Explain your needs

    Let us know what parts of your migration you want to tweak

  • Have your preferences estimated

    We shall analyze your case and send you with a cost and a scope of tasks.

  • Migrate from Textline to Simple IT Helpdesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Simple IT Helpdesk import

Our staff would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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