Textline to ServiceNow
migration service

Effortless , no special knowledge or coding required. A complete Textline to ServiceNow data migration software.

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Your best tool for Textline to ServiceNow data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just choose what data you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new system and enjoy the miracle happening.
Record completion
Transfer your help desk records in full to ensure that no ticket has lost critical customer support details.
Automated migration

Scared that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Attach the help desks, choose data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their prior data structure maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

Information is key which is why we designed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Except providing great customer service, we always want to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to enhance the general experience.


Reasons to use Help Desk Migration to switch from Textline to ServiceNow

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in ServiceNow.

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Sustained connectivity between object and people

When migrating your data from Textline to ServiceNow we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Textline to ServiceNow

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to ServiceNow work

  • Prepare

    Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Textline to ServiceNow.

  • Connect Textline

    Fill in the form with required credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be transferred in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ServiceNow all data

    Once everything's tested, determine a quiet time with the least load on the support department and begin migrating from Textline to ServiceNow.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your ServiceNow import

Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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