Textline to Re:Desk
migration service

Smooth , no special skill set or programming required. A complete Textline to Re:Desk data migration tool.

More details

Your best tool for Textline to Re:Desk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply pick the records you need to transfer and start the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the target solution and see the wonders happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing vital customer support details.
Simple and easy procedure

No need to worry about coding or constantly control each piece of info transferred.

Just link your source and target, choose what you need to migrate and allow the Migration Wizard do the rest for you.

Data maintenance

Your customer info comes unite , you can take our word.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members can see your passwords or records.

You may be certain with HDM no data breaches will take place.

You control the process

Manage your customer data with our in-app data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to choose the data arrangement, when it goes, and how.

Our tech engineers took customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer priority

As a data import service supplier, we aim to propose the most effective migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Textline to Re:Desk

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in Re:Desk.

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Maintained connectivity between object and people

When migrating your data from Textline to Re:Desk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to Re:Desk work

  • Prepare

    Sign up and go to our migration wizard.

  • Opt and link your Textline support desk with HDM.

  • Grant the right to access your Re:Desk account.

  • Explain your requirements

    Let us know exactly what elements of your migration you need to adjust

  • Have your needs estimated

    We'll investigate your case and get back to you with a cost and a scope of work.

  • Migrate from Textline to Re:Desk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Re:Desk import

Our staff would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation

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