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Textline to Podium
migration service

Trouble-free , no special expertise or coding required. A complete Textline to Podium data migration tool.

More details

The best Textline to Podium tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Just pick what data you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new solution and enjoy the magic happening.
Data completion
Move your help desk records in full to make sure that no ticket is missing critical customer support details.
Automated tool

Scared that you’ll need special skills to move your customer service data? Worry not as we ensured that our tool simple to use as it can possibly be.

Link the help desks, choose data, click ok, and you’re done!

Data dependency

Your information comes complete , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our employees can see your passwords or records.

You may rest assured that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we aim to deliver the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Textline to Podium

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right destinations in Podium.

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Retained connectivity between object and people

When migrating your records from Textline to Podium we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Textline to Podium

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Textline to Podium work

  • Get ready

    Register and go to our migration service.

  • Select and link your Textline support desk with HDM.

  • Grant the right to access your Podium account.

  • Describe your needs

    Let us understand precisely what parts of your migration you want to adjust

  • Have your requirements estimated

    We will analyze your case and send you with a price range and a scope of work.

  • Migrate from Textline to Podium all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Podium import

Our team would be more than happy to run a custom migration in case you have special requirements.
Get a price estimation

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