Textline to ((OTRS)) Community Edition
migration service
Extremely easy , no special expertise or programming required. A complete Textline to ((OTRS)) Community Edition data migration software.
Textline to ((OTRS)) Community Edition
The best Textline to ((OTRS)) Community Edition tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.Save on your time and money
Skip complex data audit and code development processes. Just pick the records you need to migrate and set off with the transition right away.Effortless migration
No special knowledge or skill required. Just choose what data will go to the new solution and see the miracle happening.Data completion
Migrate your help desk info in full to make certain that no ticket is missing vital customer support information.Effortless procedure
No need to worry about scripting or constantly control each piece of info moved.
Just attach your source and target, tick what you need to take to a new database and allow the Migration Wizard do the rest for you.
Data dependency
Your customer data comes complete , you can take our word.
Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.
Data protected
Your customer data is behind thick walls. Not even all our team members can access to your credentials or other information.
You can rest assured that with HDM no data breaches are possible.
You’re in control
Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.
Simple & effective
In only a couple of clicks you will be able to choose what goes where, when it starts, and in what order.
Our software took user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.
Customer service as priority
As a migration service supplier, we strive to propose the most effective migration tool. Nevertheless, our priority is customer support quality.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to switch from Textline to ((OTRS)) Community Edition
Strong security of your records
The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to migrate your support service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right places in ((OTRS)) Community Edition.Next
Maintained relation between object and people
When migrating your records from Textline to ((OTRS)) Community Edition we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Textline to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Textline to ((OTRS)) Community Edition work
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Get ready
Start with preparing Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Textline to ((OTRS)) Community Edition.
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Link Textline
Fill in the form with requested credentials to permit our data migration tool to retrieve records from your current help desk.
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Connect ((OTRS)) Community Edition
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.
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Select objects
Choose the information you need to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences
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Migrate small amount of data
Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to ((OTRS)) Community Edition everything
Once everything's validated, choose a quiet time with the least load on the support department and start migrating from Textline to ((OTRS)) Community Edition.
Your data is in good hands
We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro run your ((OTRS)) Community Edition import
Our team would be more than happy to run a personalized migration in case you have particular requirements.
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