Textline to ngDesk
migration service

Effortless , no special know how or coding required. A complete Textline to ngDesk data migration tool.

More details

Your best tool for Textline to ngDesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick the records you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise needed. Just select what data will go to the target solution and see the wonders happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket is missing essential customer support details.
Automated migration

Afraid that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool interface is as easy to use as possible.

Link the help desks, choose records, click ok, and the migration is ready!

Data maintenance

Your information comes unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our staff members can see your passwords or other information.

You can be sure that with HDM no hacker attacks will take place.

You control the process

Manage your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to choose the data arrangement, when it starts, and in what order.

Our developers considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer priority

As a data import service provider, we aim to offer the most effective migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Textline to ngDesk

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in ngDesk.

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Retained association between object and people

When migrating your data from Textline to ngDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to ngDesk work

  • Prepare

    Sign up and go to our migration service.

  • Opt and link your Textline support desk with HDM.

  • Give access to your ngDesk account.

  • Express your needs

    Let us understand precisely what components of your migration you would like to modify

  • Have your preferences estimated

    We will analyze your case and send you with a cost and a scope of tasks.

  • Migrate from Textline to ngDesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your ngDesk import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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