Textline to inSided
migration service

Smooth , no special skill set or programming required. A complete Textline to inSided data migration instrument.

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Your best tool for Textline to inSided data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply choose what data you need to transfer and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the target system and enjoy the wonders happening.
Record structure maintenance
Move your help desk info in full to make sure that no ticket has lost vital customer service information.
Easy process

No need to worry about coding or constantly control each record moved.

Just attach your source and target, choose what you want to migrate and allow the system deal with the rest for you.

Data maintenance

Your customer info migrates unite and we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our team members have access to your passwords or records.

You can be certain with HDM no data breaches will take place.

Data mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we work to propose the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Textline to inSided

Castle gates

Strong privacy of your records

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right places in inSided.

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When migrating your data from Textline to inSided we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to inSided

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to inSided work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Textline

    Choose and connect your Textline service desk with HDM.

  • Grant access to your inSided account.

  • Clarify your requirements

    Let us know what parts of your migration you want to modify

  • Have your requirements estimated

    We shall analyze your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Textline to inSided all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your inSided import

Our staff would be more than happy to perform a custom migration if you have particular needs.
Get a price estimation

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