Textline to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Extremely easy , no special skill set or coding required. A complete Textline to HelpDesk data migration software.

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The best Textline to HelpDesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just choose what data you need to transfer and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and enjoy the wonders happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket has lost critical customer support details.
Effortless procedure

No need to worry about scripting or constantly watch each record transferred.

Just attach your source and target, tick what you need to take to a new database and allow the system do the rest for you.

Data maintenance

Your information migrates complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees can see your credentials or other information.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it is possible to select what goes where, when it starts, and in what order.

Our software took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we strive to deliver the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Textline to HelpDesk

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in HelpDesk.

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Retained relation between object and people

When migrating your records from Textline to HelpDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Textline to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Textline to HelpDesk work

  • Get ready

    Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Textline to HelpDesk.

  • Connect Textline

    Complete the form with necessary credentials to allow our data migration tool to retrieve information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpDesk everything

    Once everything's tested, find a quiet time with the minimal load on the support department and begin migrating from Textline to HelpDesk.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your HelpDesk import

Our team would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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