Textline to Help Sumo
migration service

Effortless , no special know how or coding required. A complete Textline to Help Sumo data migration software.

More details

Your best tool for Textline to Help Sumo data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just pick customer info you need to transfer and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just choose what data will go to the new solution and observe the wonders happening.
Record structure maintenance
Transfer your help desk records in full to ensure that no ticket is missing critical customer service information.
Automated migration

Scared that you’ll need special skills to move your info? Don’t be as we ensured that our tool is as easy to use as it can possibly be.

Link the help desks, choose records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their prior connections maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive how you left it.

Data safety is priority

Information is everything which is why we designed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You control the process

Manage your customer data with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to pick the data arrangement, when it goes, and in what order.

Our software considered customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Good service first

Except producing great customer service, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Textline to Help Sumo

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in Help Sumo.

Next

Sustained association between object and people

When migrating your data from Textline to Help Sumo we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Textline to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to Help Sumo work

  • Prepare

    Register and go to our migration tool.

  • Pick and connect your Textline service desk with HDM.

  • Grant access to your Help Sumo account.

  • Describe your needs

    Let us know what elements of your migration you would like to tweak

  • Have your needs estimated

    We'll research your case and send you with a price range and a scope of tasks.

  • Migrate from Textline to Help Sumo everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Help Sumo import

Our staff would be more than happy to perform a customized migration in case you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

7 Books to Boost Your Career as a Customer Support Specialist

There are dozens, even thousands of books written and published by support-minded folks on customer service, strategy, customer loyalty, persuasive speaking, comprehensive writing, team and…

Leverage the Benefits & Save Money on a Help Desk System

If you are using (or used) a help desk system of any kind, you probably know that expenses can reach as low as 50 bucks…

The Enterprise Data Migration Checklist to Switch Help Desks

Businesses keep moving into the new landscape with vast volumes of data that overload every enterprise. And the need to keep that data under control…

Book a Call
cancel
%s
— %s