Textline to HarmonyPSA
migration service

Effortless , no special know how or coding required. A complete Textline to HarmonyPSA data migration tool.

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Your best tool for Textline to HarmonyPSA data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose what data you need to transfer and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target system and enjoy the wonders happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket has lost vital customer service information.
Effortless procedure

No need to worry about coding or constantly control each record moved.

Just attach both platforms, tick what you want to take to a new database and let the system do the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure maintained.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

You data is key which is why we designed a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might actually need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Apart from producing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Textline to HarmonyPSA

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in HarmonyPSA.

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Retained connection between object and people

When migrating your data from Textline to HarmonyPSA we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to HarmonyPSA

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to HarmonyPSA work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Textline

    Opt and connect your Textline service desk with HDM.

  • Give access to your HarmonyPSA account.

  • Clarify your requirements

    Let us know exactly what elements of your migration you would like to modify

  • Get your needs estimated

    We'll analyze your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Textline to HarmonyPSA all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your HarmonyPSA import

Our staff would be more than happy to perform a personalized migration if you have particular needs.
Get a price estimation

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