Textline to Gnatta
migration service

Effortless , no special skill set or coding required. A complete Textline to Gnatta data migration software.

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Your best tool for Textline to Gnatta data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply decide on customer info you need to migrate and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the target platform and observe the miracle happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket has lost critical customer support details.
Simple and easy procedure

No need to worry about scripting or constantly control each piece of info transferred.

Just attach your source and target, choose what you need to take to a new database and let the tool do the remainder.

Data maintenance

Your information migrates unite , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees can see your passwords or records.

You can be certain with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it will be possible to pick the data arrangement, when it goes, and in what order.

Our tech engineers considered user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we strive to deliver the most effective migration tool. Yet, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Textline to Gnatta

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right destinations in Gnatta.

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Retained relation between object and people

When migrating your data from Textline to Gnatta we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to Gnatta

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to Gnatta work

  • Prepare

    Register and go to our migration tool.

  • Connect Textline

    Choose and link your Textline support desk with HDM.

  • Grant access to your Gnatta account.

  • Explain your business needs

    Let us understand precisely what aspects of your migration you need to tweak

  • Get your needs estimated

    We shall research your case and get back to you with a cost and a scope of work.

  • Migrate from Textline to Gnatta all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Gnatta import

Our staff would be more than happy to perform a customized migration if you have special demands.
Get a price estimation

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