Textline to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Extremely easy , no special skill set or coding required. A complete Textline to Freshdesk data migration software.

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The best Textline to Freshdesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose customer info you need to transfer and start the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the target system and observe the wonders happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket has lost critical customer support details.
Easy procedure

You don’t have to bother about scripting or continuously control each record transferred.

Just link both platforms, pick what you need to take to a new database and allow the tool deal with the remainder.

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we developed a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Data mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to pick what goes where, when it goes, and how.

Our software considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Outside of producing great customer service, we always strive to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Textline to Freshdesk

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right destinations in Freshdesk.

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Retained relation between object and people

When migrating your records from Textline to Freshdesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Textline to Freshdesk work

  • Get ready

    Start with setting up Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Textline to Freshdesk.

  • Connect Textline

    Complete the form with required credentials to permit our data migration tool to retrieve data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be migrated in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshdesk all data

    When everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from Textline to Freshdesk.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Freshdesk import

Our team would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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