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Textline to CrazyCall
migration service

Effortless , no special knowledge or coding required. A complete Textline to CrazyCall data migration instrument.

More details

Your best tool for Textline to CrazyCall data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Simply pick what data you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target solution and enjoy the magic happening.
Record completion
Transfer your help desk data in full to make sure that no ticket is missing essential customer support information.
Automated migration

Afraid that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool accessible as possible.

Link the help desks, choose records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive how you left it.

Data safety is priority

You data is everything which is why we developed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Manage your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press you will be able to select the data arrangement, when it goes, and how.

Our developers considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Good service first

Except producing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the best possible service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Textline to CrazyCall

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in CrazyCall.

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Sustained connectivity between object and people

When migrating your data from Textline to CrazyCall we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to CrazyCall

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to CrazyCall work

  • Prepare

    Sign up and go to our migration service.

  • Opt and link your Textline service desk with HDM.

  • Grant the right to access your CrazyCall account.

  • Express your needs

    Let us know what elements of your migration you need to modify

  • Have your requirements estimated

    We shall investigate your case and send you with a price and a scope of tasks.

  • Migrate from Textline to CrazyCall everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your CrazyCall import

Our staff would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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