Textline to ConnectWise
migration service

Effortless , no special skill set or programming required. A complete Textline to ConnectWise data migration instrument.

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Your best tool for Textline to ConnectWise data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick what data you need to transfer and start the transition when comfortable.
Simple transition process
No tech expertise required. Just pick what data will go to the target solution and enjoy the wonders happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket has lost critical customer support details.
Simple and easy procedure

You don’t have to bother about coding or constantly control each piece of info moved.

Just link your source and target, pick what you want to take to a new database and let the Migration Wizard do the remainder.

Data maintenance

Your customer info migrates unite , you can take our word.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees can see your passwords or records.

You may be certain with HDM no data breaches are possible.

You’re in charge

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we work to deliver the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Textline to ConnectWise

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up being in the right destinations in ConnectWise.

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Retained connection between object and people

When migrating your data from Textline to ConnectWise we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Textline to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Textline to ConnectWise work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Textline to ConnectWise.

  • Connect Textline

    Complete the form with requested credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Connect ConnectWise

    Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ConnectWise everything

    When everything's validated, determine a quiet time with the least load on the support team and start migrating from Textline to ConnectWise.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your ConnectWise import

Our staff would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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