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Tender Support to eGain Suite
migration service

Effortless , no special know how or coding required. A complete Tender Support to eGain Suite data migration software.

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Your best tool for Tender Support to eGain Suite data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply choose the records you need to transfer and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just choose what data will go to the target system and see the wonders happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket has lost essential customer service information.
Effortless process

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just link both platforms, tick what you need to migrate and let the tool do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive how you left it.

Data safety is priority

You data is everything which is why we developed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You’re in charge

Manage your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to choose what goes where, when it goes, and in what order.

Our software took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Great service first

Except producing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Tender Support to eGain Suite

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in eGain Suite.

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Retained association between object and people

When migrating your data from Tender Support to eGain Suite we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Tender Support to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Tender Support to eGain Suite work

  • Prepare

    Register and go to our migration service.

  • Connect Tender Support

    Choose and connect your Tender Support service desk with HDM.

  • Connect eGain Suite

    Grant access to your eGain Suite account.

  • Describe your business needs

    Let us know exactly what elements of your migration you would like to modify

  • Have your requirements estimated

    We shall investigate your case and send you with a cost and a scope of tasks.

  • Migrate from Tender Support to eGain Suite everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your eGain Suite import

Our staff would be more than happy to perform a customized migration if you have specific needs.
Get a price estimation

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