96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Teamwork Desk to OTRS
migration service

Smooth , no special expertise or programming required. A complete Teamwork Desk to OTRS data migration software.

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Trustworthy and Reputable
Your passwords as well as records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to begin the the migration.
Complete & Precise
We've tackled all significant peculiarities of various helpdesks to let you accurately and efficiently migrate massive loads of data

Reasons to use Help Desk Migration to switch from Teamwork Desk to OTRS

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in OTRS.

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Sustained association between object and people

When migrating your data from Teamwork Desk to OTRS we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Teamwork Desk to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Teamwork Desk to OTRS work

  • Prepare

    Sign-up and go to our migration wizard.

  • Opt and connect your Teamwork Desk service desk with HDM.

  • Connect OTRS

    Grant access to your OTRS account.

  • Express your requirements

    Let us know exactly what components of your migration you want to fine-tune

  • Have your needs estimated

    We will analyze your application and get back to you with a price range and a scope of work.

  • Migrate from Teamwork Desk to OTRS everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your OTRS import

Our staff would be more than happy to run a custom migration in case you have particular demands.
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