Teamwork Desk to ngDesk
migration service

Smooth , no special skill set or programming required. A complete Teamwork Desk to ngDesk data migration software.

More details

Your best tool for Teamwork Desk to ngDesk data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just choose what data you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise required. Just choose what data will go to the new system and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk data in full to make certain that no ticket has lost vital customer service details.
Effortless procedure

No need to worry about coding or continuously watch each piece of info moved.

Just attach both platforms, tick what you need to take to a new database and let the system do the rest for you.

From sender information to phone number connection, your entire database will keep their initial data structure untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you expected.

Security is priority

Information is key which is why we created a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it is possible to select what goes where, when it starts, and how.

Our software considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Outside of producing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Teamwork Desk to ngDesk

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in ngDesk.

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Maintained connectivity between object and people

When migrating your data from Teamwork Desk to ngDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Teamwork Desk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Teamwork Desk to ngDesk work

  • Prepare

    Sign up and go to our migration software.

  • Connect Teamwork Desk

    Select and connect your Teamwork Desk support desk with HDM.

  • Connect ngDesk

    Give the right to access your ngDesk account.

  • Describe your requirements

    Let us know what aspects of your migration you would like to adjust

  • Get your preferences estimated

    We'll analyze your application and send you with a price range and a scope of tasks.

  • Migrate from Teamwork Desk to ngDesk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your ngDesk import

Our staff would be more than happy to perform a personalized migration if you have particular needs.
Get a price estimation

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