TeamSupport to SmarterTrack
migration service

Effortless , no special skill set or coding required. A complete TeamSupport to SmarterTrack data migration instrument.

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Your best tool for TeamSupport to SmarterTrack data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just pick the records you need to migrate and start the transition right away.
Effortless transition process
No special expertise needed. Just pick what data will go to the new solution and see the miracle happening.
Record structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost critical customer support information.
Automated migration

Worried that you’ll need advanced skills to move your customer service data? Don’t be as we made sure that our tool accessible as possible.

Link the help desks, pick data, click ok, and the migration is ready!

Data maintenance

Your information migrates complete , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees can access to your credentials or records.

You may be sure that with HDM no data breaches will take place.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In just a few clicks you will be able to choose what goes where, when it goes, and how.

Our developers took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a data import service provider, we work to deliver the most effective migration tool. Nevertheless, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from TeamSupport to SmarterTrack

Castle gates

Strong security of your records

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right places in SmarterTrack.

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Maintained connectivity between object and people

When migrating your data from TeamSupport to SmarterTrack we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from TeamSupport to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from TeamSupport to SmarterTrack work

  • Prepare

    Start with creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from TeamSupport to SmarterTrack.

  • Fill in the form with required credentials to permit our data migration tool to access records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be migrated in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SmarterTrack everything

    Once everything's tested out, choose a quiet time with the minimal load on the support team and begin migrating from TeamSupport to SmarterTrack.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your SmarterTrack import

Our staff would be more than happy to perform a custom migration if you have special requirements.
Get a price estimation

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