TeamSupport to ((OTRS)) Community Edition
migration service

Extremely easy , no special know how or programming required. A complete TeamSupport to ((OTRS)) Community Edition data migration tool.

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The best TeamSupport to ((OTRS)) Community Edition tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick what data you need to migrate and start the transition when comfortable.
Easy transition process
No specific expertise required. Just select what data will go to the target solution and enjoy the miracle happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing critical customer support details.
Effortless process

You don’t have to bother about scripting or continuously control each piece of info moved.

Just attach both platforms, choose what you need to migrate and allow the tool do the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive how you expected.

Security is paramount

Information is key which is why we developed a method that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You’re in control

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press you will be able to select what goes where, when it goes, and in what order.

Our tech engineers took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Apart from providing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to migrate data from TeamSupport to ((OTRS)) Community Edition

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in ((OTRS)) Community Edition.

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Sustained connection between object and people

When migrating your records from TeamSupport to ((OTRS)) Community Edition we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TeamSupport to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TeamSupport to ((OTRS)) Community Edition work

  • Get ready

    Start with preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from TeamSupport to ((OTRS)) Community Edition.

  • Connect TeamSupport

    Fill in the form with necessary credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Connect ((OTRS)) Community Edition

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's validated, find a quiet time with the least load on the support staff and start migrating from TeamSupport to ((OTRS)) Community Edition.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your ((OTRS)) Community Edition import

Our team would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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