TeamSupport to HESK
migration service

Trouble-free , no special know how or programming required. A complete TeamSupport to HESK data migration tool.

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The best TeamSupport to HESK tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply choose the records you need to move and start the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the target system and see the magic happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost critical customer service details.
Simple and easy procedure

No need to worry about coding or continuously watch each record transferred.

Just link both platforms, tick what you want to migrate and allow the system deal with the remainder.

From sender information to phone number connection, your entire database will keep their prior data structure untouched.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is key which is why we created a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select anything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Except producing great customer service, we always want to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from TeamSupport to HESK

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in HESK.

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Retained connection between object and people

When migrating your records from TeamSupport to HESK we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TeamSupport to HESK

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TeamSupport to HESK work

  • Get ready

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from TeamSupport to HESK.

  • Connect TeamSupport

    Fill out the form with requested credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to HESK all data

    When everything's validated, determine a quiet time with the least load on the support team and start migrating from TeamSupport to HESK.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your HESK import

Our team would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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