TeamSupport to FocalScope
migration service

Extremely easy , no special expertise or coding required. A complete TeamSupport to FocalScope data migration instrument.

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The best TeamSupport to FocalScope tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Simply pick what data you need to migrate and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target solution and enjoy the miracle happening.
Data completion
Transfer your help desk info in full to ensure that no ticket has lost vital customer support information.
Effortless process

You don’t have to bother about coding or continuously control each record transferred.

Just link both platforms, pick what you need to migrate and allow the tool deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

You data is everything which is why we created a tool that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

Record mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.

Simple & effective

In just a few buttons to press you will be able to select what goes where, when it starts, and in what order.

Our developers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from TeamSupport to FocalScope

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right places in FocalScope.

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Sustained relation between object and people

When migrating your records from TeamSupport to FocalScope we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from TeamSupport to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from TeamSupport to FocalScope work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect TeamSupport

    Opt and link your TeamSupport service desk with HDM.

  • Connect FocalScope

    Give access to your FocalScope account.

  • Outline your business needs

    Let us understand precisely what components of your migration you want to modify

  • Have your preferences estimated

    We shall analyze your application and get back to you with a total price and a scope of work.

  • Migrate from TeamSupport to FocalScope everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your FocalScope import

Our team would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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