SupportBee to Solvemate
migration service

Trouble-free , no special expertise or coding required. A complete SupportBee to Solvemate data migration instrument.

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The best SupportBee to Solvemate tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Simply choose customer info you need to migrate and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and observe the miracle happening.
Data completion
Transfer your help desk data in full to ensure that no ticket is missing essential customer support details.
Automated tool

Afraid that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Connect the platforms, choose records, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive how you expected.

Security is priority

You data is everything which is why we developed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You’re in control

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our software considered user experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service first

Except producing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the best possible service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from SupportBee to Solvemate

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right destinations in Solvemate.

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Sustained connection between object and people

When migrating your records from SupportBee to Solvemate we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SupportBee to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SupportBee to Solvemate work

  • Get ready

    Sign up and go to our migration service.

  • Choose and link your SupportBee support desk with HDM.

  • Grant access to your Solvemate account.

  • Describe your requirements

    Let us understand precisely what aspects of your migration you would like to modify

  • Have your requirements estimated

    We will investigate your case and send you with a price and a scope of tasks.

  • Migrate from SupportBee to Solvemate all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Solvemate import

Our team would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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