SupportBee to ((OTRS)) Community Edition
migration service

Extremely easy , no special know how or coding required. A complete SupportBee to ((OTRS)) Community Edition data migration tool.

More details

The best SupportBee to ((OTRS)) Community Edition tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply decide on the records you need to migrate and start the transition right away.
Easy transition process
No specific expertise needed. Just select what data will go to the target platform and see the miracle happening.
Data structure maintenance
Transfer your help desk records in full to make certain that no ticket has lost vital customer service details.
Effortless process

You don’t have to bother about coding or constantly control each piece of info moved.

Just link your source and target, tick what you want to migrate and allow the tool do the rest for you.

Data maintenance

Your information migrates unite and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our team members have see your passwords or records.

You can be certain with HDM no hacker attacks will take place.

You control the process

Manage your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we aim to propose the best possible migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from SupportBee to ((OTRS)) Community Edition

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right destinations in ((OTRS)) Community Edition.

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Sustained relation between object and people

When migrating your records from SupportBee to ((OTRS)) Community Edition we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SupportBee to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SupportBee to ((OTRS)) Community Edition work

  • Get ready

    Start off by preparing Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from SupportBee to ((OTRS)) Community Edition.

  • Connect SupportBee

    Fill in the form with required credentials to permit our data migration tool to fetch information from your current help desk.

  • Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's tested, choose a quiet time with the least load on the support team and begin migrating from SupportBee to ((OTRS)) Community Edition.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your ((OTRS)) Community Edition import

Our team would be more than happy to perform a personalized migration if you have particular demands.
Get a price estimation

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