96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Support Desk to Akio
migration service

Smooth , no special knowledge or coding required. A complete Support Desk to Akio data migration tool.

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Secure and Reliable
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've tackled all key peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of information

Reasons to use Help Desk Migration to switch from Support Desk to Akio

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in Akio.

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Maintained connectivity between object and people

When migrating your data from Support Desk to Akio we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Support Desk to Akio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from Support Desk to Akio work

  • Prepare

    Register and go to our migration tool.

  • Select and connect your Support Desk support desk with HDM.

  • Connect Akio

    Give access to your Akio account.

  • Outline your business needs

    Let us understand precisely what aspects of your migration you need to tweak

  • Get your preferences estimated

    We shall investigate your case and send you with a price and a scope of work.

  • Migrate from Support Desk to Akio everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Akio import

Our staff would be more than happy to run a custom migration in case you have particular requirements.
Get a price estimation
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