Sugester import
in a few clicks

Without techs, timelack and hustle. With help of robust data import wizard.

More details

Sugester import tool you’ve been looking for

Now, there’s no need to worry about any help desk import troubles. Total migration from platform to platform with HDM quick and hassle-free.
Save time & money
Clear process cost, a quick transfer to the new platform, and no need to develop the migration method. All with HDM.
Smooth setup
Just prepare your information for the import in advance and start moving your records. No need to fiddle with anything.
Vital data with you
Whether it is for complying reasons, or convenience, transfer your old data to the target platform to keep up with customers easier.
Automatic import services

Why spend time moving data manually when a machine can do it?

Our importing system will take care of every piece of info so you don’t need to.

Preserved data structure

Using HDM, you don’t have to worry that all of your migrated ticket data will lose their connections to other info.

Whether it is sender info or customer details, all of this is considered during the process.

Your info is safe

When you provide your credentials to our system, you can trust us.

Only authorized staff members that directly work with your migration will have access to your profile info.

All incoming and outcoming information is shielded by the data encryption systems to prevent any risks.

Arrange your records

It’s not required to perform considerable amount of data reviews to begin your migration.

You can do all of this by using our data mapping system. Pick what you want to transfer and determine where it goes just by clicking available boxes.

Robust but transparent

You don’t need to understand the system to take advantage of all features.

Helpful on-screen hints will assist you transfer your data quickly and effectively. As a result, you can set up a data import just about to any platform you like.

Our customers are priority

One of the key principles of our team is to make a service that we would like to use ourselves. Even though G2 recognized our customer service, we develop continuously.


Why import data to Sugester using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, and moreover meticulously protect it, so nothing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration make it easier to automatically transfer custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to Sugester with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Next

Relations illustration

Objects you may import to Sugester

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Sugester in 6 quick steps

  • Prepare

    Sign-up and go to our migration wizard.

  • Pick and link your source service desk with HDM.

  • Grant access to your Sugester account.

  • Explain your needs

    Let us understand precisely what components of your migration you would like to modify

  • Have your needs estimated

    We'll research your case and get back to you with a price range and a scope of tasks.

  • Import to Sugester all data

    Move all your customer support information in a single push.

We keep all of your data safe

We take security and safety very seriously and have developed an in-depth set of practices , technologies , and policies to help guarantee your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Sugester import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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