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SteadyPoint Office 365 Help desk to Vivocha
migration service

Trouble-free , no special knowledge or coding required. A complete SteadyPoint Office 365 Help desk to Vivocha data migration instrument.

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The best SteadyPoint Office 365 Help desk to Vivocha tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and script development processes. Just pick the records you need to transfer and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new solution and see the wonders happening.
Data completion
Transfer your help desk info in full to make certain that no ticket is missing vital customer support information.
Simple and easy process

No need to worry about scripting or constantly control each record moved.

Just link both platforms, pick what you want to migrate and allow the tool deal with the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their initial data structure maintained.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is paramount

Information is key which is why we designed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Record mapping

Pick information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might actually need.

Guided migration

If this is your first migration, don’t worry. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Outside of providing great customer service, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from SteadyPoint Office 365 Help desk to Vivocha

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right places in Vivocha.

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Sustained connection between object and people

When migrating your records from SteadyPoint Office 365 Help desk to Vivocha we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SteadyPoint Office 365 Help desk to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SteadyPoint Office 365 Help desk to Vivocha work

  • Get ready

    Sign-up and go to our migration service.

  • Pick and link your SteadyPoint Office 365 Help desk service desk with HDM.

  • Connect Vivocha

    Give access to your Vivocha account.

  • Detail your business needs

    Let us understand precisely what parts of your migration you want to tweak

  • Get your needs estimated

    We shall research your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from SteadyPoint Office 365 Help desk to Vivocha everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Vivocha import

Our team would be more than happy to run a personalized migration in case you have particular requirements.
Get a price estimation

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