Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

SteadyPoint Office 365 Help desk to Alcea HelpDesk
migration service

Effortless , no special expertise or coding required. A complete SteadyPoint Office 365 Help desk to Alcea HelpDesk data migration software.

More details

Your best tool for SteadyPoint Office 365 Help desk to Alcea HelpDesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick what data you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target solution and enjoy the magic happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing essential customer service information.
Automated migration

Worried that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool interface user friendly as possible.

Link the help desks, pick records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is priority

You data is key which is why we created a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You control the process

Manage your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from producing great customer support services, we always want to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from SteadyPoint Office 365 Help desk to Alcea HelpDesk

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in Alcea HelpDesk.

Next

Retained connectivity between object and people

When migrating your data from SteadyPoint Office 365 Help desk to Alcea HelpDesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from SteadyPoint Office 365 Help desk to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SteadyPoint Office 365 Help desk to Alcea HelpDesk work

  • Prepare

    Sign-up and go to our migration service.

  • Opt and connect your SteadyPoint Office 365 Help desk service desk with HDM.

  • Give access to your Alcea HelpDesk account.

  • Express your needs

    Let us know what components of your migration you need to fine-tune

  • Get your preferences estimated

    We'll analyze your application and get back to you with a price and a scope of work.

  • Migrate from SteadyPoint Office 365 Help desk to Alcea HelpDesk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Alcea HelpDesk import

Our staff would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

Blog Articles You Might Find Useful

Post Migration Checklist – Here’s What You Should Do

So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…

Here’s Why You Should Not Postpone A Migration

There are times when we hear stuff such as “We want to migrate but not now” and “We would love to migrate but guess we…

Picking the Best Help Desk Software for a Small Business

There was a time when the amount of help desk solutions was not only scarce but those that were available weren’t exactly hot stuff. But…

Book a Call
cancel
%s
— %s