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Spiceworks to Alcea HelpDesk
migration service

Trouble-free , no special knowledge or programming required. A complete Spiceworks to Alcea HelpDesk data migration software.

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The best Spiceworks to Alcea HelpDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick what data you need to migrate and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the target solution and enjoy the miracle happening.
Data completion
Migrate your help desk data in full to make sure that no ticket has lost vital customer service details.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Worry not as we made sure that our tool interface user friendly as possible.

Connect the platforms, choose records, click ok, and the migration is ready!

Data dependency

Your customer data migrates unite and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members have see your credentials or other information.

You can be certain with HDM no data breaches are possible.

Record mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.

Simple & effective

In only a few buttons to press you will be able to select what goes where, when it starts, and in what order.

Our tech engineers took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service supplier, we strive to propose the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Spiceworks to Alcea HelpDesk

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right destinations in Alcea HelpDesk.

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Maintained relation between object and people

When migrating your records from Spiceworks to Alcea HelpDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Spiceworks to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Spiceworks to Alcea HelpDesk work

  • Get ready

    Sign up and go to our migration software.

  • Connect Spiceworks

    Opt and connect your Spiceworks support desk with HDM.

  • Connect Alcea HelpDesk

    Give access to your Alcea HelpDesk account.

  • Clarify your requirements

    Let us know exactly what elements of your migration you would like to modify

  • Have your needs estimated

    We shall research your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Spiceworks to Alcea HelpDesk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Alcea HelpDesk import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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