Spiceworks Cloud to ((OTRS)) Community Edition
migration service
Trouble-free , no special expertise or programming required. A complete Spiceworks Cloud to ((OTRS)) Community Edition data migration tool.
Spiceworks Cloud to ((OTRS)) Community Edition
The best Spiceworks Cloud to ((OTRS)) Community Edition tool made for you
There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.Save on your time and money
Skip complex data audit and tool development processes. Just choose the records you need to migrate and start the transition right away.Easy migration
No specific knowledge or skill required. Just select what data will go to the new system and see the miracle happening.Data completion
Transfer your help desk info in full to make certain that no ticket has lost essential customer service information.Effortless process
No need to worry about scripting or constantly control each record transferred.
Just attach both platforms, choose what you want to migrate and allow the system do the remainder.
Preserved connections
Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.
You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you where you expected.
Data safety is paramount
You data is key which is why we created a method that will keep your data untouched.
Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.
Record mapping
Pick data that will be moved by using our built-in data viewer.
From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.
Guided migration
If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you migrate your information accurately.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Good service first
Except providing great customer support services, we always aim to improve our customer service.
As a company, we want you to enjoy best possible service, which is why we are always making great strides to improve the general experience.
Why you should use Help Desk Migration to switch from Spiceworks Cloud to ((OTRS)) Community Edition
Strong safety of your records
The migration is performed over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up in the right places in ((OTRS)) Community Edition.Next
Sustained link between object and people
When migrating your records from Spiceworks Cloud to ((OTRS)) Community Edition we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Spiceworks Cloud to ((OTRS)) Community Edition
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Spiceworks Cloud to ((OTRS)) Community Edition work
Get ready
Start with preparing Agent profiles and all necessary custom fields in your new help desk. Now, begin the process of migrating your data from Spiceworks Cloud to ((OTRS)) Community Edition.
Link Spiceworks Cloud
Fill in the form with requested credentials to permit our data migration tool to fetch information from your current help desk.
Connect ((OTRS)) Community Edition
Do the same action to connect our service with the new help desk and thereby make it possible to import the data.
Choose objects
Choose the information you need to migrate and set the ticket fields mapping, so the data could be moved according to your preferences
Migrate limited amount of data
Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
Migrate to ((OTRS)) Community Edition everything
When everything's tested out, determine a quiet time with the least load on the support team and begin migrating from Spiceworks Cloud to ((OTRS)) Community Edition.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migrationLet an expert run your ((OTRS)) Community Edition import
Our team would be more than happy to run a personalized migration if you have specific needs.
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