SpiceCSM import
in a few clicks

Without developers, timelack and hustle. With help of robust data import wizard.

More details

SpiceCSM import tool you’ve been looking for

Your platform import troubles are behind you now. Total platform to platform migration with HDM swift and effortless.
Save time & money
Lower process cost, a quick migration to the new platform, and no need to create the migration script. All with HDM.
Simple process
Just prepare your information for migration beforehand and start moving your data. It’s not necessary to fiddle with anything.
Vital data with you
Whether it is for compliance reasons, or convenience, migrate your old data to the new tool to keep the track of customers easier.
Automated process

A bare minimum is required from you. We already wrote the script.

Just set your system import preferences and you’re ready to go.

Maintained data structure

With HDM, you don’t have to worry that all your migrated ticket data will lose their connections to other info.

Whether it is the requester info or customer contacts, all of this is accounted for.

Data security

All the credentials you use during the migration procedure are not kept in our system. Only authorized employees can get access to your email accounts or help desk panelrecords.

All your info is behind a thick wall from the outside world.

Data mapping

Decide what data comes to your new help desk yourself.

While managing the migration setup, you can check what records to leave behind and what to take with you.

Ease of use

The entire process was deliberately designed to allow users to run the migration themselves.

It’s not necessary to have programming skills or exceptional knowledge, just follow the on-screen prompts.

Customer first

One of the key priorities of our team is to make a service that we would like to use ourselves. Even though G2 acclaimed our customer support, we won’t stop there.


Why import data to SpiceCSM using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so nothing gets lost or stolen.

Next

Easy to use wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration lets you automatically transmit custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to SpiceCSM with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Next

Relations illustration

Objects you may import to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SpiceCSM in 6 easy steps

  • Prepare

    Sign up and go to our migration wizard.

  • Pick and connect your source service desk with HDM.

  • Connect SpiceCSM

    Give access to your SpiceCSM account.

  • Outline your business needs

    Let us understand precisely what aspects of your migration you need to tweak

  • Have your requirements estimated

    We'll research your application and send you with a price and a scope of work.

  • Import to SpiceCSM all data

    Transfer all your customer support records in a single push.

We keep your data safe

We take security very seriously and have developed a comprehensive set of practices, technologies, and policies to help ensure that your data is secure.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

SpiceCSM import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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