Solvemate import
in a few clicks

Without developers, timelack and hustle. Via robust data import wizard.

Spotless Solvemate import services just for you

Now, there’s no need to bother about any help desk import problems. Complete migration from platform to platform with HDM fast and hassle-free.

Less time & money spent

Lower process cost, a faster transfer to the new system, and no need to develop the migration script. All with HDM.

Clean process

Simply prepare your information for transition beforehand and start moving your records. It’s not necessary to fiddle with anything.

Essential custom records aside

No matter if it is for compliance reasons, or convenience, transfer your old data to the target platform to keep the track of customers easier.

Automated migration

Only the smallest preparations are required from you. We already made the migration method.

Just prepare your platform import preferences and you’re ready to start.

Connection integrity

All your customer records migrate with the correct structure. Together with its smallest details, all data is intact.

The same goes for the help desk and CSV data. As a result, you get your exact information.

Your info is secure

When you grant your access credentials to our migration tool, you can rest assured.

Only the staff members directly connected to the data transfer will be able to access to your profile info.

All the records is guarded by the data encryption systems from any electronic attacks.

Data mapping

Pick what piece of info comes to your new platform yourself.

While managing the migration setup, you can specify what records to leave behind and what will move.

Simplicity

The entire process was intentionally designed to let users to run the migration on their own.

No need to have special skills or exceptional knowledge, just follow the shown hints.

Great customer service

We aim to make our service as enjoyable to you as as feasible, as evident by G2. We always aim for high-level service and proper assistance.

Regardless of the way you contact us, we are always happy to help you with the import.

What are the key reasons to import data to Solvemate utilizing Help Desk Migration?

Security first

We do not disclose any of your information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.

Simple to use wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration lets you instantly transfer custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to Solvemate with their corresponding agents, contacts, and attachments, that way, saving the record of customers' requests.

Objects you may import to Solvemate

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Solvemate in several easy steps

Get ready

Sign up and go to our migration wizard.
Link source Help Desk

Select and link your source service desk with HDM.
Link Solvemate

Give access to your Solvemate account.
Outline your needs

Let us know exactly what elements of your migration you need to tweak
Get your preferences estimated

We will research your application and send you with a price range and a scope of work.
Import to Solvemate everything

Transfer all your customer service records in a single push.

We always keep your data safe

We consider security very seriously and have established a complete set of practices , technologies , and policies to help ensure that your data is secure.

Check out our security manual

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Solvemate

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

Name

Phone

Select how you want to proceed

Continue

Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

Continue

Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

Message *

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the clients

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