Solvemate import
in a few clicks

Without developers, timelack and hustle. Via robust data import wizard.

Secure and Safe

Your passwords along with data are safe with us and will be used for import only.

Efficient & Furious

It takes you no longer than 20 minutes to set up the import to Solvemate and run the test data transfer.

All Data Import

HDM is capable of importing all major record categories and fields you need, precisely where you want them to be.

What are the key reasons to import data to Solvemate
utilizing Help Desk Migration?

Security first

We do not disclose any of your information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.

Simple to use wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration lets you instantly transfer custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to Solvemate with their corresponding agents, contacts, and attachments, that way, saving the record of customers' requests.

Objects you may import to Solvemate

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to Solvemate in several easy steps

Get ready

Sign up and go to our migration wizard.
Link source Help Desk

Select and link your source service desk with HDM.
Link Solvemate

Give access to your Solvemate account.
Outline your needs

Let us know exactly what elements of your migration you need to tweak
Get your preferences estimated

We will research your application and send you with a price range and a scope of work.
Import to Solvemate everything

Transfer all your customer service records in a single push.

We always keep your data safe

We consider security very seriously and have established a complete set of practices , technologies , and policies to help ensure that your data is secure.

Check out our security manual

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Solvemate

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.