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Solvemate to uCare Help Desk
migration service

Trouble-free , no special know how or programming required. A complete Solvemate to uCare Help Desk data migration instrument.

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The best Solvemate to uCare Help Desk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just decide on customer info you need to move and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the new platform and observe the magic happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost critical customer service details.
Simple and easy process

You don’t have to bother about coding or continuously watch each record moved.

Just attach your source and target, tick what you want to migrate and allow the system do the rest for you.

Data maintenance

Your customer data migrates complete and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees have see your passwords or other information.

You may rest assured that with HDM no data breaches will take place.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select just about everything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Useful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service supplier, we work to deliver the best possible migration tool. Yet, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Solvemate to uCare Help Desk

Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in uCare Help Desk.

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Maintained relation between object and people

When migrating your records from Solvemate to uCare Help Desk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Solvemate to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Solvemate to uCare Help Desk work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Solvemate

    Pick and connect your Solvemate support desk with HDM.

  • Give the right to access your uCare Help Desk account.

  • Describe your business needs

    Let us know what parts of your migration you want to fine-tune

  • Have your requirements estimated

    We'll research your application and send you with a cost and a scope of tasks.

  • Migrate from Solvemate to uCare Help Desk all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your uCare Help Desk import

Our team would be more than happy to perform a customized migration if you have special demands.
Get a price estimation

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