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Solvemate to ServiceTonic
migration service

Extremely easy , no special know how or coding required. A complete Solvemate to ServiceTonic data migration instrument.

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The best Solvemate to ServiceTonic tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just decide on the records you need to migrate and start the transition right away.
Simple transition process
No tech expertise needed. Just pick what data will go to the new platform and see the miracle happening.
Data structure maintenance
Move your help desk info in full to make certain that no ticket has lost essential customer service details.
Effortless process

No need to worry about scripting or continuously control each record moved.

Just attach your source and target, choose what you need to take to a new database and let the system do the remainder.

Data maintenance

Your information migrates complete and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our staff members have see your credentials or records.

You can be sure that with HDM no data breaches will take place.

Data mapping

Pick information that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it will be possible to choose what goes where, when it goes, and in what order.

Our developers took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we work to offer the best possible migration tool. Nevertheless, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Solvemate to ServiceTonic

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right destinations in ServiceTonic.

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Retained connection between object and people

When migrating your records from Solvemate to ServiceTonic we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Solvemate to ServiceTonic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Solvemate to ServiceTonic work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Solvemate

    Select and connect your Solvemate support desk with HDM.

  • Connect ServiceTonic

    Grant access to your ServiceTonic account.

  • Express your business needs

    Let us know exactly what aspects of your migration you want to adjust

  • Get your needs estimated

    We shall research your application and get back to you with a total price and a scope of tasks.

  • Migrate from Solvemate to ServiceTonic all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your ServiceTonic import

Our team would be more than happy to perform a personalized migration if you have specific demands.
Get a price estimation

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