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Solvemate to Planio
migration service

Extremely easy , no special skill set or programming required. A complete Solvemate to Planio data migration tool.

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The best Solvemate to Planio tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Just choose what data you need to migrate and start the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the new system and enjoy the miracle happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket is missing critical customer support details.
Simple and easy process

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just link your source and target, pick what you need to take to a new database and allow the system do the remainder.

Data maintenance

Your customer data comes complete , you can take our word.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our employees can see your passwords or records.

You may rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it is possible to select the data arrangement, when it goes, and how.

Our software considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we aim to deliver the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Solvemate to Planio

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in Planio.

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Retained relation between object and people

When migrating your records from Solvemate to Planio we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Solvemate to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Solvemate to Planio work

  • Get ready

    Sign-up and go to our migration wizard.

  • Select and link your Solvemate support desk with HDM.

  • Grant the right to access your Planio account.

  • Describe your business needs

    Let us know exactly what elements of your migration you wish to adjust

  • Get your needs estimated

    We shall investigate your application and get back to you with a total price and a scope of work.

  • Migrate from Solvemate to Planio everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Planio import

Our team would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

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