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Solvemate to Optsy
migration service

Smooth , no special expertise or coding required. A complete Solvemate to Optsy data migration tool.

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Your best tool for Solvemate to Optsy data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just choose what data you need to move and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the new system and enjoy the magic happening.
Record completion
Transfer your help desk records in full to ensure that no ticket is missing essential customer service details.
Simple and easy process

You don’t have to bother about coding or continuously watch each piece of info transferred.

Just attach both platforms, choose what you want to migrate and let the Migration Wizard deal with the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you expected.

Security is priority

Information is everything which is why we created a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except producing great customer service, we always want to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from Solvemate to Optsy

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in Optsy.

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Sustained connectivity between object and people

When migrating your data from Solvemate to Optsy we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Solvemate to Optsy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Solvemate to Optsy work

  • Prepare

    Register and go to our migration tool.

  • Select and connect your Solvemate support desk with HDM.

  • Give access to your Optsy account.

  • Explain your needs

    Let us understand precisely what parts of your migration you need to tweak

  • Have your preferences estimated

    We'll analyze your application and send you with a price and a scope of work.

  • Migrate from Solvemate to Optsy all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Optsy import

Our staff would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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