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Solvemate to Kayako Classic
migration service

Trouble-free , no special expertise or programming required. A complete Solvemate to Kayako Classic data migration software.

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The best Solvemate to Kayako Classic tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just choose what data you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new system and enjoy the magic happening.
Data completion
Transfer your help desk records in full to make sure that no ticket is missing vital customer support information.
Automated tool

Scared that you’ll have to use special skills to move your customer service data? Don’t be as we ensured that our tool interface simple to use as it can possibly be.

Link the platforms, select records, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is priority

You data is everything which is why we created a method that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

Record mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer support services, we always want to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from Solvemate to Kayako Classic

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in Kayako Classic.

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Sustained association between object and people

When migrating your records from Solvemate to Kayako Classic we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Solvemate to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Solvemate to Kayako Classic work

  • Get ready

    Start off by creating Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Solvemate to Kayako Classic.

  • Fill out the form with requested credentials to permit our data migration tool to access records from your current help desk.

  • Connect Kayako Classic

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be moved according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako Classic everything

    Once everything's tested out, determine a quiet time with the least load on the support department and begin migrating from Solvemate to Kayako Classic.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Kayako Classic import

Our team would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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