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Solvemate to Helpninja
migration service

Effortless , no special knowledge or programming required. A complete Solvemate to Helpninja data migration software.

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Your best tool for Solvemate to Helpninja data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Simply decide on customer info you need to migrate and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target platform and observe the miracle happening.
Record completion
Move your help desk info in full to make sure that no ticket is missing critical customer service information.
Simple and easy process

No need to worry about scripting or continuously control each piece of info moved.

Just attach both platforms, tick what you need to take to a new database and let the tool do the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you expected.

Security is priority

Information is everything which is why we developed a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In only a couple of buttons to press it will be possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers took user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Apart from producing great customer service, we always want to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Solvemate to Helpninja

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in Helpninja.

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Retained connection between object and people

When migrating your data from Solvemate to Helpninja we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Solvemate to Helpninja

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Solvemate to Helpninja work

  • Prepare

    Sign-up and go to our migration software.

  • Opt and connect your Solvemate service desk with HDM.

  • Give access to your Helpninja account.

  • Explain your needs

    Let us understand precisely what aspects of your migration you would like to tweak

  • Have your requirements estimated

    We'll research your application and get back to you with a price and a scope of tasks.

  • Migrate from Solvemate to Helpninja all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Helpninja import

Our staff would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

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