SolarWinds MSP Manager import
in a few clicks

Without developers, timelack and hustle. With help of robust data import wizard.

More details

SolarWinds MSP Manager import tool you’ve been looking for

Your platform import troubles are behind you now. Complete migration from platform to platform with HDM fast and effortless.
Save time & money
Lower process cost, a quick migration to the new system, and no need to develop the migration method. All with HDM.
Smooth process
Just prepare your information for migration ahead of time and begin moving your records. No need to fiddle with anything.
Key data aside
Whether it is for compliance reasons, or convenience, migrate your historical data to the target platform to keep up with customers easier.
Automated method

A bare minimum is required from you. We already wrote the script.

All you have to do is prepare your platform import requirements and you’re ready to start.

Maintained data structure

Using HDM, you don’t have to worry that all of your moved ticket data will migrate with mixed up structure.

Whether it is the requester info or customer contacts, all of this is accounted for.

Your info is protected

When you provide your passwords to our migration tool, you can rest assured.

Only the staff members directly connected to the data transfer will be able to access to your accounts and customer info.

All everything we access is shielded by the state of the encryption systems from any electronic attacks.

Map your data

It’s not required to make considerable amount of data audits to begin your data import.

Use our Migration Wizard to choose the records for data migration right during the process. Choose what you want to keep and determine where it goes just by clicking the necessary checkboxes.

Robust but transparent

You don’t need to understand the system to take advantage of all features.

Handy on-screen hints will help you move your records fast and effectively. As a result, you can set up a data import just about anywhere you need.

Our customers are priority

One of the key principles of our company is to make a service that we would like to experience ourselves. Even though G2 acclaimed our customer support, we won’t stop there.

Why import data to SolarWinds MSP Manager using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.


User-friendly wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration make it easier to automatically transmit custom fields, as well as map their destination.


Preserved relations between objects and people

All tickets will be imported to SolarWinds MSP Manager with their respective agents, contacts, and attachments, thus, saving the record of customers' requests.


Relations illustration

Objects you may import to SolarWinds MSP Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SolarWinds MSP Manager in six easy steps

  • Prepare

    In the new help desk, create profiles for your agents and custom ticket fields. When done, go to Migration Wizard and begin the SolarWinds MSP Manager import.

  • Connect source Help Desk

    Select your current help desk from the list and complete the form to permit our migration tool fetch the data.

  • Connect SolarWinds MSP Manager

    After you have specified your data source, connect our service with your SolarWinds MSP Manager to enable the import.

  • Choose objects

    Choose the information that you need to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Perform a free demo to find out how your migration to SolarWinds MSP Manager will look like and confirm that the data translates accurately.

  • Import to SolarWinds MSP Manager everything

    After everything's tested out, pick the best time when the majority of your customers are offline and start the Full Data Migration.

We keep your data safe

We take security very seriously and have established a comprehensive set of practices, technologies, and policies to help ensure your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

SolarWinds MSP Manager import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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