96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Softeligent to Track-It!
migration service

Effortless , no special skill set or programming required. A complete Softeligent to Track-It! data migration tool.

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Trustworthy and Reputable
Your passwords as well as data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific experience or knowledge to begin the the migration.
Complete & Accurate
We've taken into account all significant peculiarities of various helpdesks to help you accurately and efficiently migrate massive loads of information

Reasons to use Help Desk Migration to migrate data from Softeligent to Track-It!

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right destinations in Track-It!.

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When migrating your data from Softeligent to Track-It! we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Softeligent to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Softeligent to Track-It! work

  • Prepare

    Sign-up and go to our migration software.

  • Connect Softeligent

    Choose and link your Softeligent support desk with HDM.

  • Connect Track-It!

    Grant the right to access your Track-It! account.

  • Detail your needs

    Let us know exactly what aspects of your migration you need to tweak

  • Have your preferences estimated

    We shall analyze your application and get back to you with a price and a scope of work.

  • Migrate from Softeligent to Track-It! all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

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Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Track-It! import

Our staff would be more than happy to perform a personalized migration if you have special demands.
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