96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Softeligent to Groove
migration serviceHelp Desk Migration partner of Groove

Smooth , no special expertise or coding required. A complete Softeligent to Groove data migration tool.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've tackled all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive amounts of data

Reasons to use Help Desk Migration to switch from Softeligent to Groove

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in Groove.

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Retained connectivity between object and people

When migrating your data from Softeligent to Groove we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Softeligent to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Softeligent to Groove work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Softeligent to Groove.

  • Fill out the form with required credentials to allow our data migration tool to retrieve data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be moved according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's tested, choose a quiet time with the minimal load on the support staff and start migrating from Softeligent to Groove.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Groove import

Our staff would be more than happy to run a customized migration if you have particular needs.
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