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SmarterTrack to ZazaChat
migration service

Extremely easy , no special skill set or coding required. A complete SmarterTrack to ZazaChat data migration tool.

More details

The best SmarterTrack to ZazaChat tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on what data you need to transfer and start the transition right away.
Effortless transition process
No special expertise needed. Just select what data will go to the new platform and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost vital customer support information.
Simple and easy procedure

No need to worry about coding or constantly watch each record transferred.

Just link both platforms, tick what you want to migrate and let the Migration Wizard deal with the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their previous connections untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

You data is everything which is why we created a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Data mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and simplified on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer support services, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from SmarterTrack to ZazaChat

Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right places in ZazaChat.

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Maintained relation between object and people

When migrating your records from SmarterTrack to ZazaChat we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SmarterTrack to ZazaChat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SmarterTrack to ZazaChat work

  • Get ready

    Sign up and go to our migration service.

  • Connect SmarterTrack

    Pick and link your SmarterTrack service desk with HDM.

  • Grant access to your ZazaChat account.

  • Describe your needs

    Let us know what components of your migration you need to modify

  • Have your preferences estimated

    We shall investigate your case and send you with a the overall cost and a scope of work.

  • Migrate from SmarterTrack to ZazaChat everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your ZazaChat import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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