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SmarterTrack to SupportPortal
migration service

Extremely easy , no special expertise or programming required. A complete SmarterTrack to SupportPortal data migration tool.

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The best SmarterTrack to SupportPortal tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply decide on the records you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target platform and see the magic happening.
Data completion
Transfer your help desk records in full to make certain that no ticket has lost critical customer support information.
Easy process

No need to worry about coding or continuously control each piece of info transferred.

Just attach both platforms, choose what you need to migrate and let the system deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

You data is everything which is why we created a method that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You’re in control

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it will be possible to choose what goes where, when it goes, and how.

Our software considered user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Good service first

Apart from providing great customer support services, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from SmarterTrack to SupportPortal

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right places in SupportPortal.

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Sustained connection between object and people

When migrating your records from SmarterTrack to SupportPortal we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SmarterTrack to SupportPortal

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SmarterTrack to SupportPortal work

  • Get ready

    Register and go to our migration software.

  • Connect SmarterTrack

    Choose and link your SmarterTrack service desk with HDM.

  • Connect SupportPortal

    Grant the right to access your SupportPortal account.

  • Detail your needs

    Let us know what elements of your migration you wish to fine-tune

  • Have your preferences estimated

    We will investigate your application and get back to you with a price and a scope of work.

  • Migrate from SmarterTrack to SupportPortal all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your SupportPortal import

Our team would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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