SmarterTrack to Solvemate
migration service
Smooth , no special expertise or programming required. A complete SmarterTrack to Solvemate data migration tool.
SmarterTrack to Solvemate
Your best tool for SmarterTrack to Solvemate data migration
No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.Save on resources
Skip complex data audit and tool development processes. Simply choose what data you need to move and set off with the transition right away.Simple migration
No tech knowledge or skill required. Just select what data will go to the target system and enjoy the magic happening.Record completion
Move your help desk info in full to make certain that no ticket has lost critical customer service details.Automated migration
Worried that you’ll have to use advanced skills to migrate your info? Worry not as we ensured that our tool interface is as easy to use as possible.
Connect the platforms, select data, click ok, and the migration is ready!
Preserved connections
From sender information to phone number connection, all you records will keep their previous data structure intact.
You don’t have to worry that some records will be lost and service quality will decrease. Everything will be waiting for you where you expected.
Security is paramount
You data is key which is why we developed a tool that will keep your customer records safe and sound.
Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.
Record mapping
Pick data that will be migrated by using our built-in data viewer.
From contacts to tickets to help center solutions, it will be possible to pick anything you might actually need.
Step-by-step instructions
If this is your first migration, don’t worry. Useful and insightful on-screen prompts will help you move your information accurately.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Great service first
Outside of providing great customer support services, we always aim to develop our customer service.
As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to enhance the general experience.
Reasons to use Help Desk Migration to switch from SmarterTrack to Solvemate
Strong privacy of your records
The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in Solvemate.Next
Retained association between object and people
When migrating your data from SmarterTrack to Solvemate we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from SmarterTrack to Solvemate
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from SmarterTrack to Solvemate work
Prepare
Sign-up and go to our migration software.
Connect SmarterTrack
Choose and connect your SmarterTrack support desk with HDM.
Link Solvemate
Give access to your Solvemate account.
Detail your requirements
Let us know exactly what aspects of your migration you wish to modify
Get your requirements estimated
We shall research your application and send you with a total price and a scope of work.
Migrate from SmarterTrack to Solvemate all data
Move all your customer support information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migrationLet a specialist run your Solvemate import
Our staff would be more than happy to run a personalized migration if you have special needs.
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