SmarterTrack to OTRS
migration service

Trouble-free , no special knowledge or programming required. A complete SmarterTrack to OTRS data migration tool.

More details
Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've considered all key peculiarities of various helpdesks to let you accurately and efficiently migrate massive volumes of information

Why you should use Help Desk Migration to switch from SmarterTrack to OTRS

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

Next

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in OTRS.

Next

Retained connection between object and people

When migrating your records from SmarterTrack to OTRS we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next


What you may migrate from SmarterTrack to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from SmarterTrack to OTRS work

  • Get ready

    Register and go to our migration software.

  • Choose and link your SmarterTrack support desk with HDM.

  • Connect OTRS

    Grant access to your OTRS account.

  • Describe your needs

    Let us know exactly what parts of your migration you wish to tweak

  • Have your requirements estimated

    We will research your application and get back to you with a price range and a scope of tasks.

  • Migrate from SmarterTrack to OTRS all data

    Migrate all your customer service information in a single push.


Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
Just a moment...
Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your OTRS import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation
Book a Call
cancel
%s
— %s