SmarterTrack to Optsy
migration service
Smooth , no special expertise or programming required. A complete SmarterTrack to Optsy data migration software.
SmarterTrack to Optsy
Your best tool for SmarterTrack to Optsy data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.Save on resources
Skip complex data audit and code development processes. Simply pick the records you need to migrate and set off with the transition immediately.Simple migration
No tech knowledge or skill required. Just choose what data will go to the target solution and see the miracle happening.Record completion
Move your help desk records in full to make sure that no ticket is missing critical customer service details.Easy process
No need to worry about coding or constantly watch each piece of info moved.
Just link both platforms, pick what you want to migrate and let the Migration Wizard deal with the remainder.
Intact data links
From sender information to phone number connection, all you records will keep their initial connections untouched.
You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive how you left it.
Security is paramount
Information is everything which is why we created a tool that will keep your data intact.
Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.
You control the process
Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.
Guided migration
If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Customer service first
Except providing great customer service, we always strive to improve our customer service.
As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to improve the core experience.
Reasons to use Help Desk Migration to switch from SmarterTrack to Optsy
Strong privacy of your information
The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right destinations in Optsy.Next
Retained relation between object and people
When migrating your data from SmarterTrack to Optsy we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from SmarterTrack to Optsy
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from SmarterTrack to Optsy work
-
Prepare
Register and go to our migration wizard.
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Link SmarterTrack
Choose and connect your SmarterTrack support desk with HDM.
-
Link Optsy
Give the right to access your Optsy account.
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Detail your business needs
Let us understand precisely what parts of your migration you wish to tweak
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Have your preferences estimated
We shall analyze your case and send you with a cost and a scope of tasks.
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Migrate from SmarterTrack to Optsy everything
Transfer all your customer support information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your Optsy import
Our staff would be more than happy to run a custom migration in case you have special requirements.
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