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SmarterTrack to NABD
migration service

Trouble-free , no special expertise or programming required. A complete SmarterTrack to NABD data migration tool.

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The best SmarterTrack to NABD tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply decide on customer info you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target platform and observe the magic happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing critical customer service information.
Simple and easy procedure

No need to worry about scripting or continuously watch each piece of info moved.

Just link both platforms, tick what you need to migrate and allow the Migration Wizard deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive how you left it.

Data safety is paramount

You data is everything which is why we designed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You’re in control

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Simple & effective

In only a couple of buttons to press it will be possible to pick the data arrangement, when it goes, and how.

Our developers considered user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service first

Except providing great customer support services, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from SmarterTrack to NABD

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in NABD.

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Maintained association between object and people

When migrating your records from SmarterTrack to NABD we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SmarterTrack to NABD

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SmarterTrack to NABD work

  • Get ready

    Sign up and go to our migration wizard.

  • Choose and connect your SmarterTrack service desk with HDM.

  • Grant the right to access your NABD account.

  • Express your needs

    Let us understand precisely what elements of your migration you wish to fine-tune

  • Have your needs estimated

    We will research your application and send you with a total price and a scope of tasks.

  • Migrate from SmarterTrack to NABD everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your NABD import

Our team would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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