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SmarterTrack to GoToAssist
migration service

Trouble-free , no special skill set or coding required. A complete SmarterTrack to GoToAssist data migration tool.

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The best SmarterTrack to GoToAssist tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on what data you need to move and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the new platform and enjoy the magic happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost critical customer service information.
Simple and easy process

You don’t have to bother about scripting or constantly watch each record moved.

Just link your source and target, tick what you want to migrate and allow the Migration Wizard deal with the remainder.

Data maintenance

Your information migrates complete and we mean it.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees have access to your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

Data mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Guided migration

If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we aim to deliver the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from SmarterTrack to GoToAssist

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in GoToAssist.

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Retained connectivity between object and people

When migrating your records from SmarterTrack to GoToAssist we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SmarterTrack to GoToAssist

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SmarterTrack to GoToAssist work

  • Get ready

    Register and go to our migration tool.

  • Connect SmarterTrack

    Pick and connect your SmarterTrack service desk with HDM.

  • Grant the right to access your GoToAssist account.

  • Describe your needs

    Let us understand precisely what parts of your migration you want to modify

  • Get your preferences estimated

    We'll research your case and send you with a price and a scope of tasks.

  • Migrate from SmarterTrack to GoToAssist everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your GoToAssist import

Our team would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

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