Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

SmarterTrack to E-Helpdesk Support
migration service

Trouble-free , no special skill set or programming required. A complete SmarterTrack to E-Helpdesk Support data migration instrument.

More details

The best SmarterTrack to E-Helpdesk Support tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply choose what data you need to transfer and start the transition immediately.
Easy transition process
No specific expertise required. Just pick what data will go to the target system and enjoy the wonders happening.
Data structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost critical customer support details.
Effortless procedure

You don’t have to bother about scripting or constantly watch each record moved.

Just attach both platforms, tick what you need to migrate and let the system do the rest for you.

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

Information is key which is why we developed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Data mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to select what goes where, when it goes, and in what order.

Our tech engineers considered customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer service, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from SmarterTrack to E-Helpdesk Support

Castle gates

Strong safety of your information

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in E-Helpdesk Support.

Next

Sustained association between object and people

When migrating your records from SmarterTrack to E-Helpdesk Support we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from SmarterTrack to E-Helpdesk Support

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SmarterTrack to E-Helpdesk Support work

  • Get ready

    Register and go to our migration wizard.

  • Connect SmarterTrack

    Choose and link your SmarterTrack support desk with HDM.

  • Connect E-Helpdesk Support

    Grant access to your E-Helpdesk Support account.

  • Explain your requirements

    Let us know exactly what aspects of your migration you want to tweak

  • Get your requirements estimated

    We will investigate your case and send you with a price range and a scope of tasks.

  • Migrate from SmarterTrack to E-Helpdesk Support all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your E-Helpdesk Support import

Our team would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

Blog Articles You Might Find Useful

The 10 Languages You Need to Support if You Sell Worldwide

For companies selling worldwide, being multilingual is no longer a matter of choice. Today, only 20% of all online content is in English. And while …

How To Pick The Right Data Migration Tool

With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored …

Help Desk Migration Checklist: Essential Steps You Should Take

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical …

Book a Call
cancel
%s
— %s